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What Do You Do When Your Mac Crashes?

CrashRemember the original Mac’s “Crash Bomb”? It was that cute pop up window that told you your Mac crashed. It was cute, but not funny.

With Mac OS X crashes are rare, but happen. So what do you do when your Mac crashes?

It’s usually not a pretty site, and it’s becoming more rare as Mac OS X matures.

Sometimes, I’ll leave my Mac running for weeks at a time without rebooting.

A Mac application may die here and there, but Mac OS X keeps churning away, working fine.

Today’s Mac OS X crashes still give us a warning. Usually, it’s the multi-language message that simply says the obvious:

“You need to restart your computer.”

Notice that the message doesn’t even call it a Mac. It’s a computer. Macs run OK. Computers crash.

Crashes in Mac OS X are no fun because it means something is wrong, and whatever Mac apps you were running just crashed, too.

What do you do when Mac OS X crashes?

No, I mean besides dirty language, elevated heart rate, and high blood pressure.

I read Crash Reporter. Then I ask myself the same question: ”What the hell does all that mean?”

There’s also a short list of applications that I use to check out my Mac’s health.

Mac applications can crash for a variety of reason; hardware and software related-- so tracking down a problem can be a chore.

One utility that I use to check out my Mac is PrefCheck. Yes, it’s free. Hey, this is Alex doing the review. You know-- the Value Vixen.

PrefCheck checks your Mac’s preference files. Why is that important and what difference does it make?

Mac OS X is a complicated beast. Your Mac’s applications, utilities, and operating system have a stack of preferences to track.

Many of those preference files can become corrupt (for a variety of reasons), and that may cause crashes.

PrefCheck checks the preferences to make sure they’re formed correctly and provides a report.

So, when odd things begin to happen on your Mac-- OS X crashes, applications and utilities crash or behave funny-- check preferences.

It’s free, and it can’t hurt. But it’s only a first step in tracking down problems on your Mac.

Hardware problems are easier to track because there’s often a simple “process of elimination” effort. Unplug everything.

Plug everything back in, but one item at a time.

That’s tedious, but often successful at determining a problem with hardware.

Software is tougher to track down when a problem occurs. We usually have much more software than hardware components.

Checking your Mac’s crash logs can help, but they’re often cryptic in nature. HD Crash Reporter can help.

The “HD” stands for Humble Daisy, the developer, not “hard drive.” These are the same folks who develop the popular ProfCast.

Another good tool for developers but not end users is Smart Crash Reports from Unsanity.

Hey, I know it’s not Friday, but it’s a freebie, too. Consider it a blessing from the Mac Gods even though it won’t get you much.

Mac OS X crashes are rare, but occur. Same with most well developed Mac applications and utilities.

What’s your process and procedure when something goes wrong on your Mac? Do you have a special utility that helps you track the problem?

Do you simply reboot and pray that the crash doesn’t happen again? Share and share alike.

Check out the daily list of our 9 Word mini-Reviews at NoodleMac, and Kate's daily in-depth Mac software reviews at PixoBebo.

Off Topic #23 & #18 - Want to speed up your Mac? Try Kate MacKenzie’s approach to the $7.99 speed increase. Do you have a back up system for your Mac? Kate’s PixoBebo shows you how to use Time Machine with SuperDuper! for the ultimate Mac back up. And she doesn’t even charge Mac360 readers to visit her site.

Off Topic #23 - Mac OS X Leopard is now at version 10.5.2 which we’re proclaiming the best yet, though we expect version 10.5.3 soon. If you haven’t upgraded yet, don’t forget that Leopard is on sale at the Mac360 Store, and so are the latest Leopard books. If you plan to order Leopard or a Leopard tips book from Amazon, please consider using the Mac360 Store to place your order (it’s really Amazon). Click Here to look at the latest Leopard books.

   • Article by Alexis Kayhill • Published on Monday, October 30, 2006
   • Category: Low End • 20 Reader comment(s) • Email This • Digg This • Shop Now
  Page 1 of 1 Page(s) for this article.

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Readers Talk Back:
iggy pence says:

Paige, that sounds like a hardware problem. Take it back to the nearest Mac store.

   — Posted on Wed Apr 23 at 7:48 pm by iggy pence

Paige says:

I have a problem, well a big problem, with my mac desktop.
I got those ‘you must restart your computer’ messages, and I did and went back to see if there’s anything I could do to rid of those messages.
I stopped getting them for awhile, but then I got another one, and when I shut down my computer, I figured it’d be okay if I turned it back on, I’d just figure out what’s wrong.
But it didn’t turn on.
The power would be on, but it wouldn’t be running right, it was very soft and not louder like it normally is.
It was just a black screen, which obviously means it crashed for good.
Is there anyway to get it back? I know with Windows you can, for my old HP crashed countless times and I got sick of it and got a mac, but it crashed!
I just hope there is some way I can get it to ‘come back to life’ because otherwise, I lost everything.
Please help?

   — Posted on Wed Apr 23 at 7:02 pm by Paige

Les J says:

If a computer does not aright itself after shutting it off and turning it back on; one thing to do is to get your CD or DVD out. The one that has your operating system on it. If you can insert that (there is a way to open your tray even if the eject button doesn’t work; and then start the computer while holding down the “c” key--until you see a spinning icon; then open up First Aid utility. You can repair the disc as well as repair permissions. If you have that CD you might also have the hardware test CD. Good Luck ohh

   — Posted on Sun Nov 18 at 8:59 pm by Les J

Gwen Spencer says:

I have a G4 that was my nephews.  It is probably 4 years old.  It has been shutting down oncein a while on its own.  It has always started up just fine.

Last night, when I turned it back on, I could hear the fan, but the screen remained black.  I am panicked!  I have photos that I just downloaded from my daughter’s wedding.  What should I do?

I am using my husband’s computer to write you.

Help, please

   — Posted on Fri Nov 16 at 9:49 am by Gwen Spencer

  Page 1 of 1 Page(s) for Comments on this article.
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