Giant In Jeopardy: Why Microsoft Can’t See What’s Coming.

Companies who dominate a market tend to get there via ill-gotten means, forget their customer’s needs, acquire rather than innovate, focus on defending turf rather than creating new markets. It’s almost as if Bill Gates has become blind and cannot see what has happened to his company.

To be sure, Microsoft isn’t going away any time soon, despite CEO Steve Ballmer’s quotable missteps and on-stage monkey shines. There’s too much money in the bank and too many customers.... (excerpted).

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