Mac Rant: Bad SSL Customer Service Experience.

Here’s my first rant of the year about a customer non-service experience. See if you’ve had one like it.

The story: I manage a few Mac servers using Mac OS X. To start the year we decided to obtain a couple of “secure certificates.” These certificates are what change your browser of basic to secure—and you see the little padlock show up (in the upper right hand corner of Safari).

Probably all eCommerce web sites use super secure certificates (SSL—for secure sockets layer; I’ll avoid the details and reasons why it’s.... (excerpted).

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