Opinion: What Does Microsoft Think Of Me? Or You?

I finally figured out where Microsoft will fail. The customer. Microsoft loves selling to business, and their strong-arm tactics have been successful.

Can Microsoft sell to me, the individual customer? Not if they treat me this way.

Apple failed to win the hearts and minds of the business customer well back in the 1990s.

Microsoft understood that there is money in business, courted business, sold and sells to business.

Microsoft does not understand the individual.... (excerpted).

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