The only real problems with using online support is the amount of time it takes to track down a solution to a problem. One way to help is to get a system configuration and report from your Mac and publish it online so other Mac users will know something about what’s going on inside your Mac.
Check. Troubleshoot. Solve.
Macs are configured many different ways so when you read about a Mac user who has trouble with a specific app or setup, it’s good to know the details about that Mac.
EtreCheck is a free Mac utility which grabs important system configuration information from your Mac that you can use with support personnel.
Instead of someone asking you a series of questions over the phone, or during the back-and-forth of online support forums, one list from EtreCheck gives all the details needed.
Wait a minute. Can’t you get the same system information from the More Info button in About This Mac?
Yes. And no. EtreCheck scans your Mac for similar information but also strips out any information that is personally identifiable. It won’t ask for a password. And it can be installed and run on Macs protected by the Gatekeeper system.
What kind of information does EtreCheck gather? It starts off by scanning your Mac.
EtreCheck digs into the hardware components of your Mac– number of processors, cores, RAM, and other details useful to help solve problems.
It also captures system software details, versions, etc. as well as disk information, launch daemons, launch agents, plugins, and the all important list of kernel extensions.
This information is usually invaluable to support technicians and even to those on Apple’s support forums who help Mac users solve problems.
EtreCheck is free and can be very useful when your Mac begins to act a little wonky. Of course, simply restarting your Mac fixes a lot of problems.