Since you’re reading Mac360, then recommending a Mac is a safe bet, depending upon the circumstances, of course. The reason it’s a safe bet is because we tend to recommend what we know and use regularly, vs. what we don’t. Here’s why.
Bite Me, Support!
When it comes to recommending a PC, smartphone, or tablet to anyone in the aforementioned groups, I tend to go with what I know. Why?
Why not? There are inherent and implied customer support issues with a recommendation, whether Mac, iPhone, or iPad.
Yes, I’ll ask the basic questions just to qualify the situation a bit, including “What do you want the PC to do?” Or, “How do you use a cell phone now?” And, of course, there’s, “What do you expect to get out of a tablet?”
The answers usually give me a more clear idea of what to recommend and why, knowing all the while that I may be on the hook for some app advice, perhaps a little customer support, and possibly the recipient of dirty looks or scowls should something go wrong.
I ask you about your recommendations because of something Adrian Kingsley-Hughes wrote last week. He doesn’t recommend Windows Phone smartphones.
His answer is the same one I give when asked about cheap Chinese Android knockoffs, BlackBerry, and Windows Phone. There’s a good chance that none of them will be around in a year or two. To be honest, both Google’s Android and Apple’s iPhone could use a little competition. But that’s not the point.
Why recommend a device from a maker that’s likely not going to be around in a few years? Wait. That’s wrong, right? Microsoft will be around in a few years. Yes, but will the Windows Phone?
So, my recommendations are simple. I recommend what I know and use. It’s a confidence thing. I’m confident Apple will be around in a few years. In some cases, I may recommend a Kindle reader tablet (for someone who only reads, doesn’t need an application platform). In other cases, I may recommend an inexpensive Android-based phone which is used more as a feature phone, not a smartphone with all the bells and whistles.
Mostly though, I make recommendations based upon what I know combined with what I’m willing to support, because a recommendation to a friend, family member, or co-worker brings an inherent support element into the mix.
Invariably, it goes like this: “Kate, I tried to do this on my iPhone and it won’t work. What’s wrong?” Or, “Kate, my Mac won’t start up. The screen is blank. What should I do?” And, sometimes, “Should I get the larger iPad Air, or the smaller iPad mini?”
It’s that kind of thing, and if problems escalate beyond the basics I want to be prepared. So, back to the original question. When it comes to PCs, smartphones, and tablets, what do you recommend?