The Mac’s screen has an anti-reflective display coating which began to stain over time, and for many, the problem didn’t start until after the Mac was out of warranty. So many thousands of MacBook owners had the problem that it sparked a new scandal with a new name.
Do The Right Thing
For my co-worker’s MacBook Pro, the stains started as little spots on the edge of the screen, then spread. He took it to Apple’s flagship store on 5th Avenue only to be told it was out of warranty and the price to replace the screen could be as much as $900.
Over the next few years thousands of MacBook and MacBook Pro owners complained of the same screen problem and Staingate was born, and for a few years Apple ignored their cries.
Why did Apple wait so long to respond to the problem? About 75-percent of all Macs sold these days are notebooks, so as the number of complaints grew Apple should have done the right thing and handled the problem appropriately.
Finally, Apple is doing the right thing. There’s a new Quality Program which will replace the affected screens. All a Mac user with a similarly affected notebook needs to do is take it to the nearest Apple Store or service center.
A year ago my company purchased a new iMac for my use while in the office. The Retina 5k display is awesome. However, it also suffered from screen stains, in this case both the left and right bottom corners had stain-like images, not on the glass, but inside the screen itself which were clearly visible.
We took the iMac back to Apple and they changed the screen under warranty. Four months later the new screen has an even larger but similar stain in the lower left corner, and a much smaller stain in the lower right corner.
Clearly, Apple has problems with Retina displays as evidenced by the growing gallery of photos on the Staingate site. Mac users pay a premium for Apple’s vaunted quality, but often the company pushes the boundaries of technology beyond its ability to obtain and deliver quality components. The company may sell a million Mac notebooks a month, so fixing such a widespread problem should not take so long.
Unfortunately, in these days of rapid technological changes, caveat emptor still applies, and even with Apple.