iPhone 7 comes in a couple of new colors– Jet Black and Black, respectively– and the high end model has that much improved dual camera system. Samsung’s Note 7 comes with an Iris Scanner, ostensibly to capture the fear in your eyes if you’re already a Note 7 owner. Speaking of ownership, that fire hazard recall isn’t exactly what you think it is.
Cracked Screen Fixed
A co-worker has an iPhone 6s Plus in Rose Gold. She ordered Jet Black and, as many of us do, planned to sell her old iPhone on Gazelle. Then she dropped the iPhone and cracked the screen. What next? A trip to the Apple Store to get a new screen. Interestingly, the genius at the Genius Bar said her battery was also swollen (maybe from the drop, maybe not) and they replaced her iPhone with a new one. I’ve heard a number of similar stories recently.
How does Samsung handle their battery explosion and fire fiasco? Initially, with a replacement program, then a recommendation to stop using the Galaxy Note 7, then a recall. What happens if you still have a Galaxy Note 7 and there’s no replacement in sight?
Samsung has your back.
Later this month, starting in Korea, Samsung will begin a software upgrade to the Galaxy Note 7 that will limit battery charging to 60-percent, instead of a full charge. Ostensibly, the full charge was so full the battery could explode. And did. Many times. People, cars, and homes have been damaged by the Note 7’s explosions; airlines have banned some Samsung phones, lawsuits have been filed already, the company’s stocked dropped over $25-billion, and the whole recall and replacement mess may cost Samsung $5-billion or more.
All. About. Karma.
If you want to know why all this is happening, Dave Farrington has a good perspective on Apple’s Karma vs. Samsung’s Karma. Just remember these two things. What goes around, comes around. And, my favorite. Karma is a bitch.
Meanwhile, Apple basks in a steady stream of good reviews for iPhone 7, especially the 7 Plus’ dual camera system. Jet Black is the new Gold (all my friends who were Gold or Rose Gold owners ordered Jet Black). And the only wrinkle in Apple’s 2016 Cool Factor is the missing headphone jack. I’ve used wireless earbuds and a wireless headphone for over a year, so there’s no issue for me, but many audiophiles who think their ears are better than the great unwashed masses of humankind, and other associated troglodytes who simply refuse to recognize that buggy whips are not the future accessory for transportation, condemn Apple’s move forward as self serving and anti-customer.
Right. Sure. Uh huh. Apple goes out of its way just to piss off 1/100th of 1-percent of the customer base (made up mostly of those who are paid to criticize anything and everything Apple does). That might be the same number of customers with injuries or damages, thanks to Samsung’s desire to pack more power into a physical space than physics may allow.
For Apple and the company’s billion customers, change happens, and we should be cool with that. It’s coming. It always does. You can’t stop it. For Samsung and those customers that trust a company run by thieves and criminals, just remember how much of a bitch karma can be.