Some of Apple’s Mac notebooks have a keyboard problem and somehow– on the one major product with the least amount of customers– it has turned it into the “most controversial product ever.” Maybe it’s Apple’s ‘worst product ever.’ Or, not.
Let’s say you bought a Mac notebook and just a few months after the warranty expired– AppleCare is your friend– something bad happened to the keyboard. Maybe it was repeating keys. Maybe it was keys that would not work. Whatever it was, said Mac notebook probably went to a nearby Genius Bar for repair.
Here’s the problem. That scenario was repeated a number of times; enough to become public knowledge. Why? How? Because the repair cost was outrageously expensive relative to the problem and the price of the Mac.
Only Apple knows what percentage of Mac notebook users with the so-called butterfly keyboard design have a problem, but the company insists the number is small. OK, maybe the number is small relative to historic keyboard problems which often were easily and inexpensively fixed, but in this case the noise was much higher because the repair cost was much higher.
Apple Just Updated Its Most Controversial Product Ever
Despite the public noise over the butterfly keyboard design and the outsized expense to get it fixed, I’ll take issue with ‘most controversial product ever.’ Remember, Apple is the same company that designed and manufactured and distribute the iPod– much to the derision of the technorati elite politburo.
The same thing happened to iPhone. The public loved it, critics hated it. Apple just updated the MacBook Pro line with new butterfly design keyboards and implemented a keyboard replacement program for those who suffer from the butterfly disease.
Buttergate? Butterflygate? Keyboardgate?
The company fixed the most-hated feature ever to appear on an Apple product: the butterfly keyboard
The “most hated feature?” Or, the “most controversial product ever?” The math doesn’t add up.
First, technology writers have no idea how many Mac notebooks have the dreaded Butterfly disease. Second, Apple only knows about those who have returned their devices for service, so at least one entity has knowledge of some degree of math.
I never fully understood why people despise these keyboards so much, but I’ve also never had the problems that so many MacBook users have experienced.
Ditto. Apple sells about 20-million Macs a year, 80-percent of them are notebooks, and most new Mac notebooks in the past three or four years sport the butterfly design keyboard, so we’re talking about 16-million Mac notebooks a year for the past three plus years. Let’s say 50-million Macs with butterfly keyboards.
Hey, estimates and guesses can be math, too.
1 tenth of 1-percent is 500,000 Macs with faulty keyboards. Does that number seem high to you? 1-100th of 1 percent is 50,000 Macs. Even that seems high when divided up among the 500 or so Apple Stores around the country.
I sense that Butterflygate is more about public noise than it is math. Regardless, Apple has a fix in place for the new Mac notebooks and others with the butterfly keyboard design.