New Apple products in our household get AppleCare. We have the iPhone Upgrade Program which comes with AppleCare built-in. Many Apple customers have their own disaster stories, but here’s the best iPhone AppleCare story ever.
Repair vs. Replace
A friend of mine who lives within walking distance bought a new iPhone XR with the iPhone Upgrade Program. AppleCare included. This is why AppleCare has value beyond the price tag.
“So if you have never lost your iPhone you haven’t experienced what I am about to tell you so just sit back and read. However, if you ever do lose your iPhone this post may help you prepare for such a disaster.
I was getting into a friend’s vehicle with a bunch of stuff in my hands and placed my $749 iPhone XR on the top of the vehicle and forgot about it as the vehicle took off. We went over twenty miles and when he dropped me off at my apartment I then discovered my iPhone was not with me and bong! I remembered I left it on top of his vehicle. I looked. Of course, it wasn’t there. The iPhone was gone. Panic begins the story.
Immediately I went into my apartment and got on my iMac and logged into my iCloud account on Safari and clicked on Find iPhone application. To my pleasant surprise I found my iPhone still online about twenty miles back on the entrance road to the H2 highway smack dab in the middle of the highway:
The green dot on the image shows the location on the H2 highway. However, after clicking on the + button I got a closer look and the green dot below shows it on the entrance road leading to the highway.
I called my friend back so I could borrow his vehicle to use it to go back and see if I could find my iPhone. Wait. There’s more. And it’s worse. More panic. I use an iPhone case that allows me to keep three important cards (driver’s license, Visa credit card, and my bus pass). By the time I was able to get to the location of the green dot on Maps it had been well over an hour and a half since my iPhone fell off my friend’s car.
I pulled over on the right shoulder of the entrance road to the H2 highway where I thought the green dot located the iPhone, and started walking toward the front of the vehicle and VOILA!!!
There was my driver’s license and my Visa Credit card! My panic ebbed some. But where was my iPhone and bus pass?
I had my wife’s iPhone with me so I used it to call my iPhone XR. Seconds later my Apple Watch was ringing and vibrating so I knew my iPhone was nearby. Where? I was looking on the right shoulder of the road up and down in front of my vehicle and behind my vehicle, in the grass and bushes. Nothing. I called my iPhone again and it was nowhere to be found. Then I looked in the middle of highway and there it was! Just then a vehicle ran right over it as I looked on in horror! Of course, I had no idea how many vehicles had already run over it or how many times.
I was able to walk over and pick it up. It wasn’t pretty.
I found the case that held my credit cards and my bus pass on the left side of the road on the shoulder about ten feet away from the iPhone. I found everything I needed. Find My iPhone was turned on in my iPhone XR which was still sending a signal despite having been run over who knows how many times in more than an hour. Also when I rang my iPhone it was able to send a signal to my Apple Watch!
How is that not amazing? Wait. It gets better.
I am on the Apple iPhone Upgrade Program which gives me AppleCare so I set up a Genius Bar appointment and went into the Apple Store at Ala Moana Center– about a fifteen-minute walk from my apartment– with proof of identification and my broken iPhone. Apple gave me a replacement iPhone XR for $99 plus tax. In an hour. With AppleCare, I am allowed two ‘accidents’. I had to go to my carrier to get it activated because my carrier requires a new SIM card when you change your phone. I was then able to restore my iPhone XR from the backup that happened to be made the day before my iPhone XR was destroyed.
Android users wonder why we pay the big bucks for Apple devices. My experience explains why. The service with Apple is second to none.”